This award is presented by our staff of industry experts to items that we think clearly show Specifically good quality concerning enjoyable The existing needs with the B2B and SaaS markets and enable firms with reliable and successful answers. As a fully ITIL-compliant assistance desk and asset management program, Samanage features a whole range of IT integrated methods, both of those for big enterprises and little, medium organizations.
When thinking about the entire cost of possession for an IT provider management Resolution like Samanage, it's essential to Think about not just the membership fees and also opportunity implementation costs, schooling fees, and ongoing servicing needs.
We talked to Doron Gordon, founder & CEO of Samanage, and questioned him two or three thoughts that we hope reveal a little more about Samanage as a software package and its part in supporting your operate.
This certification is granted to items that offer you In particular substantial level of user experience. We evaluated how easy it is actually to start working with Samanage And just how properly-created its interface and functions are to aid the get the job done approach. Right after some time used working with the computer software we identified their interface extremely straightforward to comprehend.
“We have plenty of laptops getting used by sales on place so aquiring a secure cloud asset tracker helps”. Yet another procedure director also explained that Samanage allows him to prepare and routine upgrades and routine maintenance even even though he focuses on process growth.
This award is given only to top B2B merchandise and demonstrates The point that Samanage offers the best doable degree of provider. It highlights the vendor’s intensive expertise in the business they’re marketing to and also the requires in their clients.
This offers providers Significantly agility to scale their assist infrastructure as small business expands or contracts. The seller supplies a quotation determined by the amount of assistance agents and asset gadgets. Whether you have got five or five hundred brokers, your pricing system is usually personalized to match your IT operational scale.
You’ll be capable to go through more details on the top capabilities of Samanage afterwards Within this critique. There exists also a section devoted to our interview with the corporation’s CEO who answered a couple of of our issues related to the application’s usability and upcoming ideas for its progress.
Tagging makes it much easier to define the product’s status and assign it to buyers and observe its effectiveness. Equally, the services desk has robust software package repository. You can easily retrieve program specifics, and, far more critically, detect safety bugs or unauthorized installation.
“For 20 years, SolarWinds has long been committed to rendering it appear simple by arming technological know-how professionals Using the highly effective applications they should address get more info nowadays’s IT administration worries. We do this by responding to perfectly-comprehended, day-to-day complications based on input and feedback from our clients along with the IT pros that we serve,” mentioned Kevin Thompson, Main Government Officer, SolarWinds.
Samanage provides in depth assistance selections, which includes on-line resources, knowledgebase content, and committed purchaser help channels. Customers can access 24/seven specialized assistance, making sure timely aid and determination of any concerns that could arise.
Additionally, the CEO stated their Answer allows organizations get rid of clunky platforms that aren't scalable. And in many cases as the process is upgraded, Gordon reported: “Samanage updates the appliance with very little to no interruption of support, furnishing consumers with the quickest time and energy to benefit as well as a new pathway to the future of IT.”
An intuitive attribute that we pointed out is the fact that in place of clicking a ‘Solve’ button to shut a ticket–the standard in ticketing apps–you change the ticket standing to ‘Take care of’. Much more cumbersome, We all know, but it really’s a precaution to ensure the ticket has become double checked.
There’s nothing at all exceptional in regards to the Understanding Foundation–lookup, tags, edit, documentation are all conventional characteristics–except to express that it’s backed by a reliable ITIL-compliant backend.
Alter Management: Apply a structured procedure for handling and managing improvements to IT infrastructure, reducing risks and ensuring compliance.